Shipping policy
Shipping Policy
Last updated: June 15, 2026
KasbaSouk products are handmade in Morocco and shipped internationally, including to the USA, UK, and Europe.
Processing Time
Most items require 1–3 weeks for production and preparation before shipping.
Because our products are handmade, processing time may vary depending on the item, customization, design details, and order volume.
Estimated Delivery Time
After dispatch, estimated delivery usually takes:
* USA: 7–15 business days after dispatch
* United Kingdom: 7–15 business days after dispatch
* Europe: 7–15 business days after dispatch
* Other international destinations: delivery time may vary depending on the country and carrier
Please note that delivery times are estimates and may be affected by customs, holidays, weather, carrier delays, or other circumstances outside our control.
Shipping Origin
All KasbaSouk products are handmade and shipped from Morocco.
Tracking
Tracking information will be provided after your order has been shipped. Once tracking is available, you will be able to follow your package using the tracking details provided.
Shipping Rates
Shipping rates are shown at checkout. Some products may include free international shipping when shipping is already included in the product price.
Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, or local fees depending on your country. These charges are the responsibility of the customer unless otherwise stated at checkout or on the product page.
Incorrect Shipping Address
Please make sure your shipping address is complete and correct before placing your order. We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses.
Lost or Delayed Packages
If your package is delayed, please contact us and we will help you check the tracking information with the carrier.
If a package appears lost, we may need time to investigate with the shipping carrier before offering a solution.
Damaged Items
If your item arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging. We will review the issue and help resolve it.
Contact
For shipping questions, please contact us:
Email: support@kasbasouk.com
Business: VELEORY LTD
Brand: KasbaSouk
Registered in: England and Wales
Company No: 16425723
Production location: Morocco
Shipping: USA and international shipping