Privacy policy
Last updated: June 15, 2026
KasbaSouk operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience. KasbaSouk is operated by VELEORY LTD, registered in England and Wales.
KasbaSouk is powered by Shopify, which enables us to provide our online store and related services to you. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website, use our services, make a purchase, or communicate with us.
By using or accessing our website, you acknowledge that you have read this Privacy Policy and understand how your information may be collected, used, and disclosed.
Personal Information We Collect
When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you. Depending on how you interact with our website and services, we may collect or process the following types of personal information:
* Contact details, including your name, billing address, shipping address, email address, and phone number if provided during checkout.
* Payment and transaction information, including payment method, payment confirmation, order details, and purchase history.
* Account information, including username, password, preferences, and account settings if you create an account.
* Order and shopping information, including products you view, add to cart, purchase, return, exchange, or cancel.
* Communications with us, including information you provide when contacting customer support.
* Device and usage information, including IP address, browser type, device information, cookies, and information about how you interact with our website.
How We Collect Personal Information
We may collect personal information from the following sources:
* Directly from you when you place an order, create an account, contact us, or use our website.
* Automatically through cookies and similar technologies when you visit or use our website.
* From Shopify and service providers that help us operate our store, process payments, fulfill orders, provide shipping, support customers, and improve our services.
* From partners or third parties where permitted by law.
How We Use Your Personal Information
We may use your personal information for the following purposes:
Providing and Improving Our Services
We use your personal information to provide our products and services, process payments, fulfill orders, arrange shipping, provide tracking information, manage returns or exchanges, respond to your requests, and improve your shopping experience.
Order Fulfillment and Customer Support
We use your information to process your order, communicate with you about your purchase, provide customer support, and resolve order-related issues.
Marketing and Advertising
We may use your personal information to send marketing communications, promotional messages, or product updates, where permitted by law. You may unsubscribe from promotional emails at any time using the unsubscribe link in our emails.
Security and Fraud Prevention
We use your information to help detect, prevent, and investigate fraud, unauthorized transactions, illegal activity, or security issues.
Legal Compliance
We may use your personal information to comply with applicable laws, respond to lawful requests, enforce our terms and policies, and protect our rights, customers, and business.
How We Disclose Personal Information
We may disclose your personal information in the following circumstances:
* With Shopify, which hosts and powers our online store.
* With service providers that help us operate our business, including payment processors, shipping providers, fulfillment partners, customer support providers, data analytics providers, and IT service providers.
* With business and marketing partners where permitted by law.
* When you direct us to share information, such as when shipping an order or using third-party services.
* With legal authorities or other parties when required by law, legal process, or to protect our rights.
* In connection with a business transaction, such as a merger, sale, restructuring, or transfer of business assets.
Relationship with Shopify
Our store is hosted by Shopify. Shopify may collect and process personal information about your access to and use of our store in order to provide and improve Shopify services. Information you submit through our store may be transmitted to Shopify and third-party service providers, including providers located in countries other than where you live.
Shopify may also process personal information in connection with enhanced features, analytics, fraud prevention, payment processing, checkout, and personalized services. In some cases, Shopify is responsible for processing your personal information, including responding to certain privacy rights requests related to Shopify’s own processing.
Cookies and Tracking Technologies
We and Shopify may use cookies and similar technologies to operate our website, remember your preferences, understand how visitors use our website, improve performance, support checkout, prevent fraud, and provide advertising or marketing where permitted by law.
You may manage cookies through your browser settings. Some features of our website may not work properly if cookies are disabled.
Third-Party Websites and Links
Our website may contain links to third-party websites or online platforms. We are not responsible for the privacy practices, security, accuracy, or content of third-party websites. We encourage you to review the privacy policies and terms of any third-party websites you visit.
Children’s Data
Our services are not intended for children. We do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
Security and Retention
We take reasonable steps to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
We retain personal information for as long as necessary to provide our services, fulfill orders, comply with legal obligations, resolve disputes, enforce agreements, and maintain business records.
Your Rights and Choices
Depending on where you live, you may have certain rights regarding your personal information. These may include:
* The right to access or know what personal information we hold about you.
* The right to request correction of inaccurate personal information.
* The right to request deletion of personal information.
* The right to receive a copy of your personal information.
* The right to object to or restrict certain processing.
* The right to withdraw consent where processing is based on consent.
* The right to opt out of certain marketing communications.
* The right to opt out of certain targeted advertising or sharing of personal information, where applicable.
These rights are not absolute and may apply only in certain circumstances. We may need to verify your identity before processing your request.
To exercise your privacy rights, please contact us at:
support@kasbasouk.com
Marketing Communications
We may send promotional emails if you subscribe or where permitted by law. You can opt out of promotional emails at any time using the unsubscribe link included in our emails. Even if you opt out of marketing emails, we may still send non-promotional messages related to your orders, account, or customer service requests.
International Transfers
Your personal information may be transferred, stored, and processed outside the country where you live, including in countries that may have different data protection laws.
Where required, we rely on appropriate safeguards for international data transfers, such as standard contractual clauses or other legally recognized transfer mechanisms.
Complaints
If you have a complaint about how we process your personal information, please contact us using the details below. Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or operational reasons. We will post the updated Privacy Policy on this website and update the “Last updated” date above.
Contact
For questions about this Privacy Policy or our privacy practices, please contact us at:
Email: support@kasbasouk.com
Business: VELEORY LTD
Brand: KasbaSouk
Registered in: England and Wales
Company No: 16425723
Registered Office: 34-35 Hatton Garden, London, ENG, EC1N 8DX, GB
Production location: Morocco
Shipping: USA and international shipping