Returns & Refunds

Customer satisfaction is important to us.

Returns:
You can return non-custom items within 14 days of delivery.

Conditions:
Items must be unused and returned in original condition.

Refunds:
Once we receive your return, we will inspect it and process your refund within 5–7 business days.

Non-Returnable Items:
Custom orders and sale items are not eligible for return unless they arrive damaged or defective.

Damage Claims:
Contact us within 48 hours of delivery with photos of the item and packaging.

For any return or refund request, please contact our support team at support@kasbasouk.com